Customer Satisfaction Policy
Flowers are a perishable product so if you are not satisfied with your order, please contact Floralina & Co within 24 hours at Floralina.co@outlook.com, ensure you include a photo of the flowers. We will be happy to discuss replacement by way of either a store credit or another chosen arrangement to the same value. If you have chosen another arrangement, please be ready to swap out the old with the new replacement upon delivery.
Additional information section
Fresh flowers are a seasonal product and subject to availability from our suppliers. As such, we do reserve the right to substitute style, varieties and colour as necessary to deliver as close to our pictured arrangements.
Floralina & Co offer a private delivery van to ensure our arrangements are received in a timely manner. All orders placed before 10am will be delivered the same day. All other orders will be delivered the next day. If a delivery has been attempted unsuccessfully and requires a second or subsequent delivery to be made (e.g. You have provided us with an incorrect address or no one is home during your selected delivery time and there is no safe place to leave the order) a redelivery fee will apply relevant to the delivery area. You will be contacted before the arrangement is redelivered and given the option to pick the arrangement up from studio. If Floralina & Co is in any way responsible for the redelivery, this redelivery fee will not apply. If a security person or concierge is obligated to receive the flowers on the recipients behalf, we cannot accept responsibility for the flowers from this point on.